FAQ
ORDERING
How do I place an order?
You can easily place an order by adding your desired item to the cart and completing checkout through our secure payment environment.
Can I still change or cancel my order?
You can cancel your order within 15 minutes of placing it by emailing support@royaltyave.com with your order number. What counts is the time your email reaches us, not the moment we read it, so send it right away and we will sort it out.
After 15 minutes your order has entered processing and can no longer be canceled, but you are welcome to return it once it arrives.
Can I change my delivery address?
If your order has not shipped yet, we will do everything we can to correct it. Once it has shipped, the address can no longer be changed. Email us straight away at support@royaltyave.com with your order number and the corrected address.
PAYMENT
Which payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
In which currency are payments processed?
All prices on our website are listed in US dollars, and all payments are processed in US dollars (USD).
Is online payment safe?
Yes. Our checkout runs over an encrypted connection and is handled by PCI DSS compliant payment providers. Your card details go straight to the payment provider, and we never store them.
SHIPPING AND DELIVERY
What is the delivery time?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days. Your order should arrive within 4–9 business days.
What are the shipping costs?
Shipping costs are calculated and shown at checkout before you complete your purchase.
Can I track my order?
Yes. Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
My tracking hasn't updated in a few days. Is something wrong?
Usually not. Carriers do not scan a package at every stage, so tracking can go quiet for several days while your order is still moving. If your order has not arrived within 4–9 business days, email us at support@royaltyave.com and we will look into it for you.
My order arrived in more than one package. Where is the rest?
If you ordered several items, they may ship separately and arrive on different days, each with its own tracking number. If part of your order has arrived and the rest has not, it is most likely still on its way. Feel free to contact us and we will confirm it for you.
My tracking says delivered, but I have not received anything.
Please check with neighbors and around your property first. If you still cannot find it, email us at support@royaltyave.com with your order number and we will look into it right away.
RETURNS AND EXCHANGES
Can I return an item?
Yes. You have 30 days from the date of delivery to return an item. Please see our Refund Policy for full details.
How do I return a product?
Please register your return first by emailing support@royaltyave.com with your order number and the item(s) you would like to return. We will reply with your return instructions and the return address. Items sent back without contacting us first cannot be accepted.
Are return costs at my expense?
Yes, return shipping is at your own cost, unless the item you received is damaged, defective or incorrect. In that case, you are never charged for return shipping.
Is there a restocking fee?
Yes. A restocking fee of 10% of the item price applies to all returns. This fee does not apply to items that arrived damaged, defective or incorrect.
Can I exchange an item?
Need a different size or color? Email us at support@royaltyave.com with your order number and we will help you find the quickest solution.
When will I get my refund?
Once we have received and inspected your return, we will email you to let you know whether your refund has been approved. Approved refunds are issued to your original payment method, minus the restocking fee. Your bank or card issuer may need some additional time to process the refund.
PRODUCT INFORMATION
How do I know which size to choose?
Each product page includes a size chart to help you find your perfect fit. If you are unsure, email us at support@royaltyave.com. We would much rather help you get the size right the first time.
Are the colors the same as in the photos?
We do our best to display colors as accurately as possible. Slight differences may occur due to screen settings and lighting.
CONTACT
Business name: Royalty Ave
Email: support@royaltyave.com
Address: 310 Old Town Rd, East Setauket, New York 11733, United States
Website: royaltyave.com
Instagram: @royaltyave