Privacy policy

Privacy Policy

Royalty Ave ("Royalty Ave", "we", "us" or "our") operates the website royaltyave.com. This Privacy Policy explains how we collect, use and share your personal information when you visit our website or make a purchase. By using our website, you agree to the practices described in this policy.

Personal information we collect

  • Contact details, such as your name, email address, phone number, shipping address and billing address
  • Order information, such as the products you purchased and your order history
  • Payment information, which is processed securely by our payment providers. We do not store your full card details
  • Account information, if you create an account with us
  • Customer support information, such as the messages you send us
  • Device and usage information, such as your IP address, browser type and the pages you visit, collected through cookies and similar technologies

How we collect your information

We collect information directly from you when you place an order, create an account, subscribe to our emails or contact us. We collect device and usage information automatically when you browse our website. We may also receive information from our service providers, such as our payment providers and ecommerce platform.

How we use your information

  • To process your orders, payments, deliveries and returns
  • To communicate with you about your order and respond to your questions
  • To send you marketing emails, if you have subscribed to them
  • To improve our website, products and shopping experience
  • To show you relevant advertising and measure its performance
  • To detect and prevent fraud
  • To comply with our legal obligations

Cookies

We use cookies and similar technologies to keep our website working properly, remember your preferences, understand how visitors use our website and support our advertising. You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how our website works.

How we share your information

We only share your personal information where necessary, with:

  • Shopify, the ecommerce platform that powers our store
  • Payment providers that process your payments
  • Shipping and fulfillment partners that deliver your order
  • Marketing and analytics partners, such as Google and Meta, that help us show relevant ads and understand how our website is used
  • Authorities or other parties when required by law or to protect our rights
  • A buyer or successor in the event of a merger, sale or transfer of our business

We do not sell your personal information for money. However, sharing information with advertising partners for targeted advertising may be considered a "sale" or "sharing" of personal information under certain US state privacy laws. You can opt out of this as described below.

Your privacy rights

If you are a resident of California or another US state with a consumer privacy law, you may have the right to:

  • Access the personal information we hold about you
  • Request that we delete your personal information
  • Request that we correct inaccurate personal information
  • Receive a copy of your personal information in a portable format
  • Opt out of the sale or sharing of your personal information and of targeted advertising
  • Not be treated differently for exercising any of these rights

To exercise your rights, email us at support@royaltyave.com. We may need to verify your identity before we can respond to your request. You may also use an authorized agent to submit a request on your behalf. We honor Global Privacy Control signals as a valid request to opt out of the sale or sharing of your personal information.

Marketing emails

If you subscribe to our emails, we will send you updates about new arrivals, offers and promotions. You can unsubscribe at any time by using the unsubscribe option at the bottom of any marketing email.

Data retention

We keep your personal information for as long as needed to fulfill your orders, provide our services and meet our legal, tax and accounting obligations. After that, we delete or anonymize it.

Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

International processing

Our service providers may store and process your information outside the state or country where you live.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact us

For questions about this Privacy Policy or your personal information, please contact us:

Royalty Ave
Email: support@royaltyave.com
Address: 310 Old Town Rd, East Setauket, New York 11733, United States